A new care pathway is being introduced for older Victorians living in residential aged care as part of an Andrews Labor Government investment to help ease pressure on our hospitals and ambulances.

The 90-bed Berengarra Residential Aged Care facility in Kew is just one of many facilities that will benefit from this new initiative to better connect and coordinate Triple Zero calls – avoiding unnecessary ambulance callouts and trips to hospital.

From next week, Ambulance Victoria’s triage services will begin drawing upon the Virtual ED run out of Northern Health to improve how Triple Zero calls from aged care facilities are triaged, ultimately providing better care for residents. The new pathway will allow some Triple Zero calls for aged care residents who don’t need an emergency ambulance to instead be connected to the Victorian Virtual Emergency Department.

This expansion into aged care forms part of work underway to boost the overall capacity of the Virtual ED. Currently seeing an average of 300 patients per day, additional funding will see the service scale up to seeing more than 500 patients per day, including people living in residential aged care.

This new virtual service is expected to provide free assessment and consultation to around 80 patients a day and will be appropriate for residents with a variety of conditions or ailments, such as dehydration, unidentified infection or a cognitive event.

They can then be connected to a range of services and supports such as clinical assessments, medical advice and specialist referrals to better manage or treat their condition.

It will not only remove the burden on residents of having to leave their home environment to be taken to hospital, but also free up valuable space in emergency departments and ambulances for those who need it most.

The service will partner with residential in-reach teams available across the state to ensure 24/7 access to care, providing a range of alternative referral options which will be particularly valuable to both facilities and residents after hours.

Since October 2020, the Virtual ED has supported more than 28,000 patients and achieved an ambulance or emergency department diversion rate of around 71 per cent.

It’s on top of the $12 billion Pandemic Repair Plan, a record funding boost and comprehensive health plan for Victoria’s future to get more paramedics on the road, more Triple Zero call takers, expand emergency departments, and recruit or train 7,000 extra healthcare workers.